Still have some questions??

Frequently Asked Questions

Check out our FAQ section to see you question in one we receive often. If you do not see the answer to your question, please reach out and we will be glad to answer your question for you!

Question 1: Where is ACTive Family Physical Therapy Located?

ACTive Family Physical Therapy has 2 locations.

Within Crossfit 904 off of Phillips Highway.

Crossfit 904

11366 Trade Ct.

Jacksonville, FL 32256

Within Momentum Fit Inc. in Ponte Vedra!

Momentum Fit Inc.

5150 Palm Valley Rd.

PonteVedra, 32082

Question 2: Do I see the same therapist each time I come in?

Yes! At ACTive Family we believe it is important for the therapist and patient to have a great working relationship. If you are jumping back and forth between therapist it is hard to make session to session adjustments based on the previous sessions response to therapy

Question 3: Do you take my insurance?

ACTIve Family Physical Therapy believes in upfront billing without surprises. This ensures you know how much you are paying each session and helps keep healthcare costs low for you. Because of this, we operate as an out-of-pocket payment provider. This allows us to eliminate the possibility you will receive a larger bill after your insurance is billed and to reduce administrative costs that are transferred to the client when billing your insurance larger amounts. This method typically results in fees that are lower than your out-of-pocket cost when billing directly through insurance depending on your deductible and co-responsibility. This means what you pay at each treatment is the only amount you will be billed

ACTive Family can also provide you with a Superbill upon request that you may submit to your insurance company to request reimbursement. While many individuals successfully obtain part or full reimbursement, we cannot guarantee this to our patients.

ACTive Family Physical Therapy also accepts payments through Step Up For Students Scholarship Funds for our Pediatric Patients.

Question 4: How do I pay for my sessions?

All payments are due at the time of service. We accept cash, check, and credit card. Since we are a medical provider, you are also eligible to use your HSA or FSA for payment.

Question 4: What is your cancellation policy?

Appointments canceled 24 hours in advance will be issued a full refund. Appointments canceled within 24 hours will be credited toward a future visit. No show appointments will forfeit the amount of the session in full.

Ready to book now?? Set up a call below to see if we are the right fit for you!!

What does it look like to work with us...

We follow a 3-Step Proces to KEEP you out of pain...

Put out the Fire

Experience symptom relief with a combination of our manual therapy and corrective exercises. From massage and dry needling to spinal manipulation, myofascial decompression, and cupping our therapist ensure your aches and pains are eliminated for good.

Treat the Cause

Symptom relief can make all the difference in the moment, but our goal is for the pain to stay away. If a proper diagnosis with a plan is not put into place, that pain could turn into that "recurring tweak".

Build Resilience

Our goal is not getting you back to baseline, but to create a resilient human. Our therapists have the specific training to create a customized program that will make your body ready for any situation!

How do we make that process work...

DRY NEEDLING

CUPPING

MYOFASCIAL RELEASE

IASTM

PERSONAL TRAINING

INJURY SCREENS

POST- OP RECOVERY

MANIPULATIONS

Testimonials

See what people are saying about working with us...

I am writing to express my sincere appreciation for the exceptional care provided by Mick. Mick's expertise, dedication, and genuine concern for his patients have made a remarkable difference in the lives of my family.
Mick has helped me in treating various sports injuries for both my daughter, who is an avid basketball player, and me as a runner. His comprehensive approach and personalized treatment plans have facilitated our recoveries and enabled us to return to our respective sports with confidence....

Viktorija Mask

Runner and Functional Fitness Athlete

I was considering surgery, but now I don't need it!
Mick helped me overcome chronic knee pain and swelling that was interferring with my daily activities. I never felt pressured or judged if I was unable to complete my assigned exercises between appointments. He also helped me understand why I was doing each exercise so I have the knowledge to help myself in the future if I have another injury.
As a healthcare provider, I appreciated Mick's willingness to be my physical therapist and also a trusted consultant. As a
provider who does CrossFit, Mick understands the movements and how to modify them appropriately to reach my goals.
10/10 would recommend, especially if you are a CrossFit athlete!

Allison Fullenkamp

Crossfit Athlete and Doctor of Osteopathic Medicine

Mick has been more than a physical therapist at CF904. He has been a team mate, and someone who has involved himself with the community. He is constantly asking how certain members are doing after he has treated them. He is always communicating what to look out for for those members he has treated, and how to help them during class. As a business partner, he has been fantastic. As a therapist, he rises above. He isn’t a “treat you forever” therapist, but one who wants to get you fixed, healed, and on your way to continue accomplishing your goals. He is very conscious of what his clients take best to as far as treatment plans and is very sensitive....